Shipping Policy

Thank you for shopping at WoollyWinks! We’re committed to delivering your handmade items with care and efficiency. Please review our shipping policy below:

🚚 Order Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays).

Since our products are handmade, slight delays may occur during high-demand periods.

You’ll receive a confirmation email once your order is shipped.

🌎 Shipping Destinations
We currently ship to:

United States

Canada

United Kingdom

France

Germany

Australia

If your country is not listed, feel free to contact us and we’ll do our best to accommodate.

💰 Shipping Rates
Standard Shipping (under $79): $6.99 (or based on location)

Free Shipping on Orders $79 and Up

Shipping costs are calculated at checkout based on your location and order total.

⏱️ Estimated Delivery Time
Destination    Estimated Delivery Time
United States    7–12 business days
Europe    8–15 business days
Rest of World    10–20 business days

Note: Delivery time may vary due to customs clearance, weather, or other carrier delays.

🔍 Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow 1–3 business days for tracking updates to appear.

❗ Customs & Import Duties
International customers are responsible for any customs duties, taxes, or fees imposed by their country.

We are not responsible for delays caused by customs processes.

📦 Lost or Delayed Packages
If your package seems lost or is significantly delayed, please contact us at hello@woollywinks.com — we’re here to help and will work with you to resolve the issue.

We appreciate your patience and understanding as a small handmade business. If you have any questions about shipping, don’t hesitate to reach out!